||Stage 1 : In case of a faulty component/part, please reach out to us for technical support. • Stage 2 : Our Tech team shall try and diagnose the problem online through remote access / video call. • Stage 3 : Faulty component/part can be replaced by the local service centre . • Stage 4 : If you can’t find /wish to go to the service center then our team can arrange a pick/drop of the faulty item , free of charge , till the warranty period . All Parts are covered for 3 years warranty (Except Hard disk which has 2 years) as per the parent company policy.